Product support

PACKTALK SLIM

User guide

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Something stopped working on my PACKTALK Slim. What should I do?
Before trying anything else we recommend to simply reset the unit to factory settings. Step 1: Press the intercom phone and media buttons together for at least 5 seconds until the LED starts flashing purple and the unit turns off. Step 2: Turn the unit back on.
Will it pair with any other Bluetooth intercoms?
Cardo intercom systems come with universal connectivity. It will pair with any other Bluetooth communication system by Cardo or by other leading brands. Refer to Cardo Gateway in the manual.
How to pair to a non-Cardo headset using universal connectivity (Cardo Gateway)
In order to pair your unit with a non-Cardo headset please do the following: 1. Start intercom pairing on your unit (please refer to your product's pocket guide or user manual on how to do it). 2. Tap the phone button to start Cardo Gateway pairing 3. On the other unit start mobile phone pairing 4. Wait For the paring to complete
The unit doesn't seem to be charging or the Battery seems to not last as long as it should
Plug in your unit to the charger and leave it charging for at least 4 hours straight. If this does not work, try using a different wall charger and USB cable. If the unit still doesn’t charge, please contact support. DO NOT attempt to disassemble or replace the battery on your own. DO NOT open the unit. It will no longer be waterproof! If your unit is out of warranty, you can find replacement batteries on 3rd party’s websites and in specialty electronics retailers. That said, we DO NOT recommend replacing parts on your own, for risk of water, dirt and general electronics damage.
Can it be charged while riding?
Yes. Cardo communication systems can be charged while riding. Simply plug it into the bike's 12V charger or a battery pack. Switch it back on and keep on riding
Can I use this product in the rain?
Sure. All cardo units are IP67 waterproof. This means you can ride in the rain, and enjoy top communication.
Do I have to have a phone for it to work?
Your intercom and radio features are completely phone independent. You wouldn’t need any phone to operate them. You would need a phone (or some other Bluetooth media player) to stream music and, of course, to make and receive calls.
Connectivity to Smart dashboard, bike infotainment and GPS devices
In order to enjoy the best experience when using a smart system in parallel to a mobile phone we recommend connecting the unit in one of the 2 ways described below: 1. Use a latest model Bluetooth 5.0 equipped smartphone with a capability to be connected to 2 different devices. Connect your smartphone to both the bike system and the Cardo unit directly. 2. For all others, bypass the smart dashboard system by connecting both phone and the bike system directly to the Cardo unit (one on each channel) without connecting the phone to the bike system.
How can I improve my sound quality?
Sound quality is best when the speakers are placed directly opposite your ear canal. Verify that the speakers are correctly placed inside your helmet by following the next steps. 1. With the helmet on, slide your finger inside the helmet and press against the side of the helmet where your ear is. This is where the speakers should be positioned. 2. Remove the helmet, but keep your finger in that spot. Check to make sure the speakers are in this position. 3. Make sure the speakers are positioned as close to your ear as possible so you can feel them. If necessary, use the included Velcro booster pads behind the speakers to get them closer to your ear. 4. Since every head is different, you may find that your helmet ear cavities are not placed optimally. If this is the case consider placing the speakers outside your helmet ear cavities right opposite your ears.
Friends tell me my voice doesn’t come out clear. What can I do?
If you are using a boom mic, make sure your mic is as close to your mouth as possible. Search for the small yellow triangle near the boom and make sure it faces your mouth. If the issue is noise from wind turbulence, put a larger mic sponge on the mic to help reduce it. The larger sponge is included in your package accessories. If you cannot find it you can purchase it as part of a replacement microphone.
How do I make sure that my unit's battery lasts as long as possible?
We recommend not to leave your unit unused or in storage for more than 3 months without charging. Be sure to plug your unit at least once every 3 months for full 4 hours to ensure maximum battery life.
How can I get more riding time out of my battery?
Your product comes with a Charge while riding feature that allows you to plug in the unit into the bike's 12V charger or a power bank, and continue riding long after the standard battery time has passed. In order to do it, just plug your unit into the power source – the unit will shut down. Turn it back on again and you're set.
How to use my Cardo product to with the BRP connect?
Cardo on BRP Connect - Quick Start Guide
Can I replace the battery in my unit?
DO NOT attempt to disassemble or replace the battery on your own. Replacing the battery by yourself could damage the system's waterproof ability. However, you can try the following: Plug-in your unit to the charger and leave it charging for at least 4 hours straight. If this does not work, try using a different wall charger and USB cable. If the unit still doesn’t hold a charge, please contact support.
Can I share music with any other Cardo unit?
You can share music with any Cardo unit from the same generation: PACKTALK Bold/Black/Slim/Ducati/Louis, PACKTALK, SMARTPACK, SMARTH, FREECOM 2/4/1+/2+/4+.   Your unit will not be able to share music with products from previous generations (PACKTALK EDGE, PACKTALK NEO, PACKTALK CUSTOM, FREECOM 4X, FREECOM 2X, Spirit HD, Spirit, G-line, Q-line, SRC-line, SHO-1).