Packtalk Custom

Name: Packtalk Custom
Brand: Cardo Systems
SKU: PTC00001
Price: 269.95 USD
Availability: InStock

$269.95

SKU: PTC00001

THE MESH COMMUNICATOR THAT IS TAILOR MADE TO YOUR NEEDS

Quantity:

Get all the essentials of our top-of-the-line Dynamic Mesh communicator included at no extra cost. Customize with additional features from Bluetooth intercom to Natural Voice Operation or music sharing, and pay only for what you need, when you need it. It’s that simple.

SILVER

Start your PACKTALK CUSTOM journey with an upgraded audio and music experience.

Music Sharing
3 Audio Profiles
Speed Dial

GOLD

Extend your PACKTALK CUSTOM capabilities with Bluetooth Intercom and a 2nd device connection.

Universal Bluetooth Intercom
Bluetooth Intercom
2nd Channel Connection
Music Sharing
3 Audio Profiles
Speed Dial

PLATINUM

Maximize your PACKTALK CUSTOM experience with Natural Voice Operation and an all-inclusive feature set.

Voice Commands
Eco Mode
Universal Bluetooth Intercom
Bluetooth Intercom
2nd Channel Connection
Music Sharing
3 Audio Profiles
Speed Dial

WarrantySecure Payment

What is the difference between PACKTALK CUSTOM and PACKTALK NEO?

Unlike the more expensive PACKTALK NEO, PACKTALK CUSTOM comes only with a basic subset of essential features and replaces NEO's JBL speakers and sound system with a less expensive set of Cardo's standard 40mm HD speakers. Unlike the NEO, PACKTALK CUSTOM can be upgraded and customized with additional features such as Bluetooth Intercom, Natural Voice operation, music sharing, second device connection, Eco-Mode, and others, by subscribing to monthly or yearly packages. When fully upgraded, the PACKTALK CUSTOM is similar in functionality to the NEO, minus the JBL sound system and speakers.

What is the difference between PACKTALK CUSTOM and FREECOM 4X?

FREECOM 4X is a fully featured Bluetooth communicator, whereas PACKTALK CUSTOM is a Mesh communicator with a basic subset of essential features. PACKTALK Custom can be upgraded and customized with additional features such as Bluetooth Intercom, Natural Voice operation, music sharing, second device connection, Eco-Mode, and others, by subscribing to monthly or yearly packages. Unlike FREECOM 4X which offers Sound by JBL, PACKTALK CUSTOM comes with Cardo’s standard 40mm HD speakers.

What is the difference between PACKTALK CUSTOM and PACKTALK EDGE?

Unlike the top-of-the-line EDGE, PACKTALK CUSTOM comes only with a basic subset of essential features, which can be upgraded and customized with additional features such as Bluetooth Intercom, Natural Voice operation, music sharing, second device connection, Eco-Mode, and others, by subscribing to monthly or yearly packages. Furthermore, Packtalk Custom replaces the EDGE's magnetic Air Mount, high-end JBL sound system, and 3-year extended warranty, with a more standard clickable cradle, 40mm HD speakers, and a 2-year warranty. In addition, charging while riding is possible only on PACKTALK EDGE.

How do I get started?

To start using your PACKTALK CUSTOM, you first need to activate your unit with Cardo Connect App.

How can I update my unit?

No need for a cable, Wi-Fi dongles, or a laptop. The software update is done Over the Air, directly from your mobile phone. Just download the Cardo Connect app to your smartphone, go to Settings, select your unit, and then click on the latest available software update. Updating your Cardo unit with the latest software will ensure your communicator is free from bugs and contains all the latest features and functionality. We recommend updating your unit before using it for the first time and then keep on checking for new releases periodically.

What are the advantages of USB-C?

A USB-C is more robust, it is easy to plug, and it fits with any standard USB-C cable. It also enables Fast Charging (2 hours talk time after 20 minutes of charging).

Does the PACKTALK CUSTOM connect to other Cardo units (Packtalk, Freecom, Spirit)?

PACKTALK CUSTOM is fully compatible with all Cardo DMC units. If you subscribe to the Gold or the Platinum package, you can also connect to all Cardo Bluetooth units using either regular Bluetooth or Live Intercom (Freecom X).

Can PACKTALK CUSTOM pair with any other Bluetooth intercom system?

With the Gold or Platinum Package, your PACKTALK CUSTOM will support Bluetooth intercom connectivity. It will pair with any other Bluetooth communication system by Cardo or by other leading brands.

What warranty does Cardo offer?

Cardo offers a 2-year warranty for PACKTALK CUSTOM, starting from the date of purchase. Our warranty covers product failures as detailed in the warranty document. Please keep your proof of purchase to reclaim your warranty.

Can I use other PACKTALK accessories with PACKTALK CUSTOM?

PACKTALK CUSTOM is compatible with the PACKTALK NEO accessories: 2nd helmet kit Sound by JBL, 2nd helmet kit 40mm HD. They both have a unique clickable cradle that is not compatible with other Cardo products. Non-cradle accessories, such as microphones and speakers are all fully compatible with PACKTALK CUSTOM.

Do I need to register in the Cardo Connect App before subscribing to a Pay-Per-Feature package?

Yes. To complete the purchase of a new package you need to sign in/sign up for the Cardo Connect App

Can I cancel my package?

You can cancel your package at any time via your App Store or Google Play Store settings. You can also go to "My Package" in the Cardo Connect App Settings. In "Manage Package", choose to cancel your package and you will be redirected to your store settings to complete the cancellation. You should cancel your subscription at least one day before its renewal date. You will not receive a refund for the remainder of your current subscription. The package features will remain available until the next payment date.

I see a LOCK icon on the Cardo Connect App screen, next to some features. What does it mean?

The LOCK icon indicates that your current active package does not support these specific features. To enjoy these features, you need to upgrade your package.

I lost my unit and got another one instead. How can I update my package on the new unit?

Please contact our Customer Support at https://www.cardosystems.com/support-form/ to help you deactivate the package on your lost unit, and update it on your new unit.

I have two units. Can I unlock a package for each unit, from the same account?

That is not possible. One package can be active only for one unit, the other unit can be upgraded via another phone account.

Can I connect my GPS, my TFT, or a 2nd phone to my PACKTALK CUSTOM?

Yes, but only one device at a time. If you want to connect two devices in parallel (for example TFT and a smartphone), you will first need to subscribe to either the Gold or Platinum packages, to unlock the 2nd device pairing feature.

Do I need to use the app after purchasing the Package?

Yes. To keep your package unlocked, you will be asked every once in a while to connect your unit to it, for synchronizing. You will receive an audio notification on your device when sync is required. In addition, we recommend using the app to manage your package and get all software updates

How do I get my unit updated with a purchased package?

Once you chose a package and completed the payment process, you will receive a notification saying "Your Package is Unlocked". Your unit has been updated with the features you chose.

Can I transfer a subscribed package from one device to another?

No, the package assigns to one device and cannot be transferred to another.

How do I get started?

To start using your PACKTALK CUSTOM, you first need to activate your unit with Cardo Connect App.

Can I pause my package during non-riding seasons?

You can't pause but you can cancel your package at any time, and subscribe again at any time.

How can I modify my Package or the subscription plan?

You can modify your package at any time in the Settings of the Cardo Connect App. Choose "My package" and manage your subscription plan, change, or cancel Package. If you upgrade your unit, your new package will be active immediately and the remainder of your previous subscription will be refunded. If you downgrade, the current package will be active until the end of the subscription period, and the new package will start just after.

Will my package renew automatically?

Packages automatically renew at the end of the subscription period.

How can I see my active package?

To see your active package, go to Settings and choose "My Package".

Are all features available for usage from the moment of purchase?

Yes, they absolutely are. Once you chose a package and completed the payment process, you will receive a notification indicating that your unit has been updated with the features you chose and a tutorial on how to use your new features.

Can I subscribe at any moment?

You absolutely can. Use Cardo Connect App to purchase and manage your package at any moment.

How do I pay for my subscription?

You can pay either via the App store or via Google Play Store. Packages automatically renew at the end of the subscription period.

Can I have a trial period?

Yes, the Platinum package is open for a free one month of use according to the terms appearing in the Cardo Connect App. Simply select "free trial" in the subscription screen. You can cancel it at any moment during this period. After the free trial period has ended, you will be charged automatically by month, or opt to cancel or choose a different package at any time.

How can I purchase a package?

To upgrade your PACKTALK CUSTOM with a package of features, go to "Unlock All features" in the Settings menu, choose your favorite package, select the subscription period, and proceed to payment via the App store or Google Play Store. Your unit is immediately upgraded, you can start riding!

What are the Subscription periods?

We offer two Subscription periods: Monthly and Yearly.

What do I get in each feature Package?

Each feature package consists of a different set of extra functionalities. The Silver Package contains: Music Sharing, 3 Audio Profiles, and Speed Dial. Gold Package takes the Silver package and adds on top of it: Universal Bluetooth Intercom and 2nd Channel Connection. With our top-on-the-line Platinum Package you unlock all the best Packtalk Custom has to offer with additional Natural Voice Operation and Eco Mode.

Can I use other PACKTALK accessories with PACKTALK CUSTOM?

What warranty does Cardo offer?

What are the advantages of USB-C

A USB-C port is more robust, easy to plug, and fits with any standard USB-C cable. It also enables Fast Charging (2 hours of talk time after 20 minutes of charging).

Does the PACKTALK CUSTOM connect to other Cardo units (Packtalk, Freecom, Spirit)?

Can I share music with any other Cardo unit?

You can share music with any Cardo unit from the same generation: PACKTALK EDGE, PACKTALK NEO, PACKTALK CUSTOM, FREECOM 4X, FREECOM 2X, Spirit HD, and Spirit. Your unit will not be able to share music with products from previous generations (PACKTALK Bold/Black/Slim/Ducati/Louis, PACKTALK, SMARTPACK, SMARTH, FREECOM 2/4/1+/2+/4+, G-line, Q-line, SRC-line, SHO-1).

How will it connect with Sena units?

With the Gold or Platinum Package, your device can seamlessly communicate with the latest generations of Sena, directly via the standard Bluetooth intercom.

Pairing and communicating is the same as between two devices of the same brand. No need for universal pairing on either side. Follow the manuals’ instructions and start standard intercom pairing on both devices. Wait for the devices to pair. The intercom connection starts automatically after the pairing.
You will keep the ability to receive phone calls, navigation instructions and listen to music or FM on either side (parallel audio is based on the support of specific models).
Just as music sharing is not supported between two different generations of Cardo products, it won’t be possible to share music between different brands.

Click here to watch a tutorial video on connecting with Sena units.

Will it pair with any other Bluetooth intercom?

With the Gold or Platinum Package, yes, Cardo intercom systems come with universal connectivity. It will pair with any other Bluetooth communication system by Cardo or by other leading brands.

With Midland, Uclear and Sena latest generations communicators, the Bluetooth pairing will be identical as pairing to another Cardo unit.

In order to pair your unit with a non-Cardo headset please do the following:

Start intercom pairing on your unit (please refer to your pocket guide or user manual on how to do it)
On the other unit start universal pairing(if supported) or mobile phone pairing(if universal pairing is not supported)
Wait For the pairing to complete

How can I record intercom conversations?

With Cardo Connect App (version 7.0 or higher), you can easily record your voice and Intercom conversation, save it to your Phone, and share it with just about anyone. This feature is available for PACKTALK EDGE (including all derivatives), PACKTALK NEO, and PACKTALK CUSTOM (with Platinum Package). You can record any intercom conversation in DMC mode or using Bluetooth intercom bridge with any Bluetooth unit (Cardo or non-Cardo), it will be recorded as well. Watch the tutorial for more information.

WarrantySecure Payment

Orders of in-stock items are generally processed and shipped with order confirmation within up to 3 business days (excluding weekends/holidays) in North America and Europe.

Orders of in-stock items are generally processed and shipped with order confirmation within up to 4-7 business days in the rest of the world.

If we are experiencing a high volume of orders, shipments might be temporarily delayed by a few days. Please allow additional transit days for delivery. Any applicable import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the customer.

FREE INSTALLATION

Get your unit installed for free at any Cycle Gear store in the U.S.

Learn more

Dynamic Mesh Communication Gen. 2

We took the world’s best motorcycle intercom, and made it better. For up to 15 riders at a range of up to 1.6 km / 1 mile.

IP67 Waterproof

No matter what you throw at it, your waterproof PACKTALK CUSTOM will take the beating and keep you connected. Rain, shine, mud, dust or snow.

Customizable

Customize your unit to your budget and style with Cardo Connect App

Need help with purchasing?

Shipping

Where do you ship from?

Cardo has two shipment facilities: one in Chicago, handling shipments to North America, and another in Budapest, managing shipments to Europe, Asia, the Middle East, Australia, and various other regions globally.

Do you ship to my country?

Cardo is a global brand aiming to serve as many locations as possible. To check shipping availability, simply choose your country on the checkout page. If it's not listed, contact us, and we'll redirect you to your local dealer.

How long will it take for me to receive my order?

Expect 7-10 business days for your package to arrive. We collaborate with global shipping companies like FedEx and TNT to provide the best shipping experience.

Receiving your tracking number and invoice

Once you have submitted your order, we will process your details within 3 business days.

Once your order has been processed, you will receive an email with the following details:

Your invoice
A clickable tracking number
The name of the carrier

Using the provided tracking number and carrier name, you can easily track your package’s whereabouts and anticipate its arrival.

Other

What is your return/exchange policy?

Not happy with your product? No worries. Just send it back to use in the original package and in good shape within 30 days- and you will get your money back, no questions asked.
Click here for more information

What if my order arrives damaged?

If you've received a damaged or an incomplete product (for example: a missing microphone) please inform us immediately by contacting us via our support page. Please include your order confirmation number so we can track the issue and find a solution.

Can I cancel a pre-order? How to do that?

You can cancel your pre-order by contacting our support here. Please note that it may take up to 10 days for the transaction to appear in your bank statement.

Auto On/Off	No
Crash Detection	No
Intercom Technologies	Dynamic Mesh 2.0 and Bluetooth
Waterproof	IP67 Certified
Unit-to-Unit Max Range	1.6 km / 1 mi
Group Intercom	2-15 riders
Group Max Range	8km / 5mi
Natural Voice Operation	Pay-per-Feature
Sound Profiles	3
Bluetooth Version	5.2
Helmet Mount	Clickable
Speakers	40mm HD
Microphone	Hybrid & Corded
Cross-Brand Connectivity	Yes
Audio Sharing	Pay-per-Feature
Intercom Recording	Pay-per-Feature
Built-in FM Radio	Yes
Battery	13 hours
Charge While Riding	Yes
Warranty	2 Years
Over-the-air Updates	Yes

Packtalk Custom

Dynamic Mesh Communication Gen. 2

IP67 Waterproof

Customizable

FEATURES

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Shipping

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