To qualify for a refund, you must contact our customer service team to request a return authorization within 30 days of the purchase date. You will need to submit the form with the following information:

• Name
• Full address
• Order number
• Product ordered
• Tracking information*
  * Once authorized by our customer service team, you will need to ship the product back to Cardo Systems warehouse and provide Customer Service with the shipment’s tracking information.

Please note that the returned product(s) must be in good physical condition (not physically broken or damaged). All accessories initially received with your purchase must be included in the original package and its contents.

Terms and conditions:

• Shipping and handling charges and taxes paid (such as state, customs, or VAT) are not refundable.
• You are responsible for and must prepay all shipping charges.
• The product must be returned in its original packaging with all parts and accessories.
• Refunds will be issued upon receiving the parcel in the Cardo Systems warehouse.
• Cancellation will be applied only in the 24 hours the order was created or if the order was not shipped.