Product support
PACKTALK CUSTOM
What is the difference between PACKTALK CUSTOM and PACKTALK NEO?
What is the difference between PACKTALK CUSTOM and FREECOM 4X?
FREECOM 4X is a fully featured Bluetooth communicator, whereas PACKTALK CUSTOM is a Mesh communicator with a basic subset of essential features. PACKTALK Custom can be upgraded and customized with additional features such as Bluetooth Intercom, Natural Voice operation, music sharing, second device connection, Eco-Mode, and others, by subscribing to monthly or yearly packages. Unlike FREECOM 4X which offers Sound by JBL, PACKTALK CUSTOM comes with Cardo’s standard 40mm HD speakers.
What is the difference between PACKTALK CUSTOM and PACKTALK EDGE?
Unlike the top-of-the-line EDGE, PACKTALK CUSTOM comes only with a basic subset of essential features, which can be upgraded and customized with additional features such as Bluetooth Intercom, Natural Voice operation, music sharing, second device connection, Eco-Mode, and others, by subscribing to monthly or yearly packages. Furthermore, Packtalk Custom replaces the EDGE's magnetic Air Mount, high-end JBL sound system, and 3-year extended warranty, with a more standard clickable cradle, 40mm HD speakers, and a 2-year warranty. In addition, charging while riding is possible only on PACKTALK EDGE.
How do I get started?
To start using your PACKTALK CUSTOM, you first need to activate your unit with Cardo Connect App.
How can I update my unit?
No need for a cable, Wi-Fi dongles, or a laptop. The software update is done Over the Air, directly from your mobile phone. Just download the Cardo Connect app to your smartphone, go to Settings, select your unit, and then click on the latest available software update. Updating your Cardo unit with the latest software will ensure your communicator is free from bugs and contains all the latest features and functionality. We recommend updating your unit before using it for the first time and then keep on checking for new releases periodically.
What are the advantages of USB-C?
A USB-C is more robust, it is easy to plug, and it fits with any standard USB-C cable. It also enables Fast Charging (2 hours talk time after 20 minutes of charging).
Does the PACKTALK CUSTOM connect to other Cardo units (Packtalk, Freecom, Spirit)?
PACKTALK CUSTOM is fully compatible with all Cardo DMC units. If you subscribe to the Gold or the Platinum package, you can also connect to all Cardo Bluetooth units using either regular Bluetooth or Live Intercom (Freecom X).
Can PACKTALK CUSTOM pair with any other Bluetooth intercom system?
With the Gold or Platinum Package, your PACKTALK CUSTOM will support Bluetooth intercom connectivity. It will pair with any other Bluetooth communication system by Cardo or by other leading brands.
What warranty does Cardo offer?
Cardo offers a 2-year warranty for PACKTALK CUSTOM, starting from the date of purchase. Our warranty covers product failures as detailed in the warranty document. Please keep your proof of purchase to reclaim your warranty.
Can I use other PACKTALK accessories with PACKTALK CUSTOM?
PACKTALK CUSTOM is compatible with the PACKTALK NEO accessories: 2nd helmet kit Sound by JBL, 2nd helmet kit 40mm HD. They both have a unique clickable cradle that is not compatible with other Cardo products. Non-cradle accessories, such as microphones and speakers are all fully compatible with PACKTALK CUSTOM.
Do I need to register in the Cardo Connect App before subscribing to a Pay-Per-Feature package?
Can I cancel my package?
I see a LOCK icon on the Cardo Connect App screen, next to some features. What does it mean?
I lost my unit and got another one instead. How can I update my package on the new unit?
I have two units. Can I unlock a package for each unit, from the same account?
Can I connect my GPS, my TFT, or a 2nd phone to my PACKTALK CUSTOM?
Do I need to use the app after purchasing the Package?
How do I get my unit updated with a purchased package?
Can I transfer a subscribed package from one device to another?
How do I get started?
Can I pause my package during non-riding seasons?
How can I modify my Package or the subscription plan?
Will my package renew automatically?
How can I see my active package?
Are all features available for usage from the moment of purchase?
Can I subscribe at any moment?
How do I pay for my subscription?
Can I have a trial period?
How can I purchase a package?
What are the Subscription periods?
What do I get in each feature Package?
Can I use other PACKTALK accessories with PACKTALK CUSTOM?
What warranty does Cardo offer?
What are the advantages of USB-C
Does the PACKTALK CUSTOM connect to other Cardo units (Packtalk, Freecom, Spirit)?
Can I share music with any other Cardo unit?
How will it connect with Sena units?
With the Gold or Platinum Package, your device can seamlessly communicate with the latest generations of Sena, directly via the standard Bluetooth intercom.
- Pairing and communicating is the same as between two devices of the same brand. No need for universal pairing on either side. Follow the manuals’ instructions and start standard intercom pairing on both devices. Wait for the devices to pair. The intercom connection starts automatically after the pairing.
- You will keep the ability to receive phone calls, navigation instructions and listen to music or FM on either side (parallel audio is based on the support of specific models).
- Just as music sharing is not supported between two different generations of Cardo products, it won’t be possible to share music between different brands.
Click here to watch a tutorial video on connecting with Sena units.
Will it pair with any other Bluetooth intercom?
With Midland, Uclear and Sena latest generations communicators, the Bluetooth pairing will be identical as pairing to another Cardo unit.
In order to pair your unit with a non-Cardo headset please do the following:
- Start intercom pairing on your unit (please refer to your pocket guide or user manual on how to do it)
- On the other unit start universal pairing(if supported) or mobile phone pairing(if universal pairing is not supported)
- Wait For the pairing to complete
How can I record intercom conversations?
Release notes 2.2
Love Bluetooth brands that don’t talk to each other? Neither do we! That’s why the following release is one we are extremely proud of. On top of your current OBi connectivity, your device can now also seamlessly communicate with the latest generation Senas, directly via the standard Bluetooth intercom.
- Forget the hassle of using Bluetooth devices of different brands. The experience will be as seamless as connecting and communicating between two devices of the same brand and won’t require universal pairing on either side. Just pair, connect, and go.
- Eat the cake and keep it whole! No more sacrificing the mobile connection channels, you will keep the ability to receive phone calls, and navigation instructions and listen to music or FM on either side (parallel audio is based on the support of specific models).
- Please note that, just as music sharing is not supported between two different generations of Cardo products, it won’t be possible to share music between different brands.
Click here to watch the tutorial.
Release Notes 2.1
Enjoy unnecessary wind noise? Neither are we! This release corrects a bug that resulted in more apparent wind noise breaking through the microphone. * Critical bug fix for smartphones running Android 13 (Tiramisu) * If your Android 13 smartphone has issues connecting your Cardo Communicator with the Cardo Connect mobile app, this release is for you! The 3.1 release fixes these connection issues, but in order to download it to your phone, you’ll need to choose one of the following two methods to update your unit.
Method 1 – via a non-Android 13 phone
- Pair your unit to an iPhone or a non-Android 13 phone
- Download and install Cardo Connect mobile app
- Activate the app and follow the on-screen instructions
Method 2- via a laptop/desktop connection
- connect a USB type C cable (such as the one that was supplied in the box) to a desktop or a laptop running Windows or macOS
- Click here and follow the instructions
Release Notes 2.0
We’ve made significant improvements to the software’s functionality and resolved any outstanding bugs for a better user experience.
Control, configure and enjoy your ride!
Cardo Connect is a comprehensive yet intuitive interface to manage and control your Cardo Packtalk and Freecom communication systems.
Personalize your device, set all its various features and control it on the go with a clean, engaging and easy to use design.
Weather its Music, audio sharing, Radio, Dynamic Mesh (DMC) and Bluetooth intercom or phone control – Cardo Connect got you covered.
It even has a “secret” Quick Access button to enable full control of all the above from one screen!
Just try it out for yourself!
Cardo Connect selected features:
- Remote Control for Dynamic Mesh and Bluetooth Intercoms
- Phone, music and radio control
- Auto day/night mode
- Quick Access
- Complete device setting, presets and customization.
- Embedded pocket guides
- Smart audio mix
- Updates on latest firmware
- Multi-lingual support
- Reset device
- Access to support