Packtalk Neo Louis Edition Manuals & Tutorials

Product support

PACKTALK LOUIS EDITION

User guide

Select language

You Need to choose your languages

What is the difference between DMC Gen2 and Gen1?

DMC Gen2 brings significant improvementsimplified and lightning fast pairing process, as well as a crystal clear wideband intercom sound.

Easier and faster pairing process: The pairing is rapid, lightning-fast, pairing a group of 10 communicators takes no more than a few seconds. We’ve also simplified the process itself by removing the group admin function. With DMC gen 2 pairing has never been so easy and so fast.
Wideband intercom: DMC gen 2 provides a crystal clear wideband intercom voice second to none. Expect sound quality akin to a good video conference.

What is the difference between PACKTALK NEO and PACKTALK EDGE?

PACKTALK NEO and PACKTALK EDGE offer the same level of technology and features. The main difference is in the mounting: PACKTALK EDGE features a magnetic Air Mount, whereas PACTALK NEO has a clickable mounting. In addition, charging while riding is possible only on PACKTALK EDGE. Additionally, PACKTALK NEO offers a 2-year warranty, while PACKTALK EDGE warranty is extended to 3 years.

Does the PACKTALK NEO connect to other generation Cardo units (Packtalk, Freecom, G, Q)?

PACKTALK NEO is fully compatible with all DMC products. It also connects to all Cardo units using regular Bluetooth pairing. G and Q units need to be on phone pairing mode before starting pairing.

Can I use my unit in the rain?

Sure. All Cardo units are waterproof. This means you can ride in the rain and enjoy top communication.

What are the advantages of Bluetooth 5.2?

Your unit is equipped with the most advanced Bluetooth 5.2 chip in the market. It enables the integration of the latest audio technologies and improves significantly the quality of the Intercom. Bluetooth 5.2 is also more efficient and more secure, it offers faster pairing capabilities, as well as longer battery life.

What are the advantages of USB-C

A USB-C is more robust, it is easy to plug, and it fits with any standard USB-C cable. It also enables Fast Charging (2 hours talk time after 20 minutes of charging).

What warranty does Cardo offer?

Cardo offers an extended 2-year warranty for PACKTALK NEO, starting from the date of purchase, that covers product failures as detailed in the warranty document. Please keep your proof of purchase to reclaim your warranty.

How can I update my unit?

No need for a cable, the Software update is Over the Air, using your mobile phone. Download Cardo Connect app to your mobile phone, go to Settings, select your unit, and then click on the latest available software update. Of course, you can also update the software with a USB cable on your computer. Download and open the Cardo Update app from Cardo website, connect your unit and follow the instructions. Updating with the latest software will keep your unit free of bugs and will provide you with additional new functionalities. We recommend updating your unit before first use.

Release notes 4.7

These are the bug fixes you've been waiting for!

We tweaked the settings to show mic sensitivity, so you can adjust it to your preference!
We also made sure that you sound loud and clear on all your calls.
Also, voice commands are now available to our Korean users.

Previous release notes

Release notes 3.2

Love Bluetooth brands that don’t talk to each other? Neither do we! That’s why the following release is one we are extremely proud of. On top of your current OBi connectivity, your device can now also seamlessly communicate with the latest generation Senas, directly via the standard Bluetooth intercom.

Forget the hassle of using Bluetooth devices of different brands. The experience will be as seamless as connecting and communicating between two devices of the same brand and won’t require universal pairing on either side. Just pair, connect, and go.
Eat the cake and keep it whole! No more sacrificing the mobile connection channels, you will keep the ability to receive phone calls, and navigation instructions and listen to music or FM on either side (parallel audio is based on the support of specific models).
Please note that, just as music sharing is not supported between two different generations of Cardo products, it won’t be possible to share music between different brands.

Click here to watch the tutorial.

Release Notes 3.1

Enjoy unnecessary wind noise? Neither are we! This release corrects a bug that resulted in more apparent wind noise breaking through the microphone. * Critical bug fix for smartphones running Android 13 (Tiramisu) * If your Android 13 smartphone has issues connecting your Cardo Communicator with the Cardo Connect mobile app, this release is for you! The 3.1 release fixes these connection issues, but in order to download it to your phone, you’ll need to choose one of the following two methods to update your unit.

Method 1 – via a non-Android 13 phone

Pair your unit to an iPhone or a non-Android 13 phone
Download and install Cardo Connect mobile app
Activate the app and follow the on-screen instructions

Method 2- via a laptop/desktop connection

connect a USB type C cable (such as the one that was supplied in the box) to a desktop or a laptop running Windows or macOS
Click here and follow the instructions

Release Notes 3.0

The below notes refer to users of Packtalk Edge and Neo.

Your unit now supports Open Bluetooth Intercom (Obi) – a new cross-industry standard allowing supported units from Cardo, Midland, and UClear to communicate seamlessly with one another. OBi will be activated automatically when paired to a supported device. No further toggling is needed.
For non-OBi units, your Packtalk can now integrate with any other Bluetooth brand more seamlessly. All you need to do is to pair your unit in Bluetooth mode like you would do to any other Cardo Unit. The other branded unit will pair through its own “universal pairing” channel. No more choosing between pairing to a non-Cardo unit or keeping your phone connection.
Riding against the wind? Aren’t we all? Your DMC intercom will now perform more robustly in large groups.
Love leaving voice messages on your messaging app? WeChat, WhatsApp & Skype voice messages will now stream into your device more fluidly
For our Spanish-speaking audience we say, “Hola Amigos!” We have resolved the issue of the system performing an unwanted “Redial Number” during an intercom chat.
Two-way radio users (Professionals and first intervention units) the new software version will now allow integrating two-way radio input into an active mobile call. Function needs to be activated via the CardoConnect app setting screen.
As always, we added a host of bug fixes. Essentially it’s like adjusting your chain but without the injured fingers and messy grease stains.

Release Notes 2.7

Join the Party! Packtalk Edge users can join existing 1st gen DMC groups of Packtalk Bold/Black/Slim. The existing system admin adds Packtalk Edge users like any other 1st gen Packtalk.
Left your smartphone on mute? No problem! A muted smartphone will still ring in your helmet when a call is coming.
Orange bleeders, your supported KTM TFT now correctly transfers “OK Google” commands. It now also works better with Siri.
Share the vibe AND the intercom. When sharing music over DMC bridge, both parties can now continue to chat via the DMC intercom in parallel.
Love your GPS? We have improved the robustness, reliability, and consistency of GPS vocal instructions transfer through your headset.
Automatic Volume Control now works more smoothly and seamlessly. Just remember to enable the Automatic Volume Control feature through your app settings (off by default).
Improved stability and bug fixes – it’s like your motorcycle went through a good oil change and tune-up but without the mess and grease stains.

Release Notes 2.6

Natural Voice Operation performance has been improved to help you with hands-free riding.
We improved music and intercom audio mixing – like a recalibration of your brakes but with better sound!
Your audio experience has been fine-tuned even further with a new “background music” setting in the Cardo Connect App.
We’ve caught some Bugs on our visor and had them cleaned off.

Release Notes 2.1

The second generation of Cardo’s Dynamic Mesh Communication is now available – lighting fast pairing and wideband high-definition voice taking group communication to the next level
Looking to connect to riders with non-mesh units? The Packtalk Edge now supports Universal Bluetooth intercom, including auto reconnection and full Live intercom capability with supported devices. Use the Cardo Connect to switch to Bluetooth mode and pair. Once paired, use the intercom button to start or stop Bluetooth intercom calls The world’s best noise filtering microphone just got even better, clearing even more of the ambient noise and making sure your voice comes over crystal clear during intercom or phone calls
Riding with a passenger using a non-mesh unit? DMC – Bluetooth Bridge is now available, allowing you to add any Bluetooth headset to the Mesh conference. Just make sure to pair it over Bluetooth using the Cardo Connect App, and adding the passenger to the group call will be available via a triple click on the intercom button
Got a phone call and want to share it with the group? A phone – DMC conference is a 2-second intercom button press away
Want to have a private conversion with one of your mesh group members? Private chat is now available in the Packtalk Edge. Just select your private chat partner in the Cardo Connect app, and you will be able to easily move between the group conference and the private chat by double-clicking the intercom button
We’ve caught some Bugs on our visor and had them cleaned off