Product support
PACKTALK PRO
How does Cardo define a “crash”?
While defining the exact severity of a crash is ultimately in the eye of the beholder, Cardo aims to detect events at a severity that would potentially require medical attention.
Could the system falsely miss a real Crash (a.k.a. False negative)?
While Cardo’s crash detection system was painstakingly designed to be the most robust in the business, we realize that no system is 100% foolproof. Cardo crash detection system is based on a learning algorithm and will constantly improve with more data gathered from riders around the world.
Can I assign more than one person as my emergency contact?
At launch, the crash detection solution will allow for only one contact. Expect the number of designated emergency contacts to expand with future updates.
What will happen if an accident occurs in an area with no data coverage?
At launch, the system requires data coverage to work. Solutions for situations where data coverage is unavailable are being explored for a later stage.
Will the Crash Detection mechanism in my Packtalk Pro work if I choose to ride without my smartphone or with my smartphone battery depleted?
Cardo’s Crash Detection solution requires all three elements – Unit, Phone, and Cloud to work in concert. Without a function phone connected to a data service the solution will not work.
Can I switch off the Crash Detection solution on my Pro?
Yes you can. Go to the Cardo Connect settings menu and switch crash detection from automatic to manual. In the manual setting you will need to indicate start of ride for the system to work. As long as you keep it off, it will not work.
Does Cardo’s Crash Detection solution also cover off-road and MX environments?
At launch, the system will cover on-road/tarmac scenarios only. Future developments will target additional riding scenarios. Stay tuned.
How do I activate the auto on/off feature? And can I deactivate it?
Just turn your Packtalk Pro to “ON”, your unit will do the rest. You can always manually turn off this feature through the Cardo Connect app settings.
Release notes 4.7
To continue using PACKTALK PRO, you MUST perform this update.
- Now you can choose to enable and disable crash detection in Cardo Connect settings.
- We’ve reduced the number of false alerts at the start and end of your ride.
- We tweaked the settings to show mic sensitivity, so you can adjust it to your preference!
- We also made sure that you sound loud and clear on all your calls.
- Also, voice commands are now available to our Korean users.
Previous release notes
Release notes 4.4
Welcome to a new dawn of safety, sound and style!
PACKTALK PRO is our newest, most advanced communicator ever.
All-new Crash Detection System, made especially for on-road motorcycle riders. 45mm JBL speakers delivering arena-like audio, and an all-new Auto On/Off feature, making sure your unit powers down when standing still, and power back up for the ride for maximum battery-life.
Supported OS version:
Android - Android 9 and higher
iOS - 15 and higher
Control, configure and enjoy your ride!
Cardo Connect is a comprehensive yet intuitive interface to manage and control your Cardo Packtalk and Freecom communication systems.
Personalize your device, set all its various features and control it on the go with a clean, engaging and easy to use design.
Weather its Music, audio sharing, Radio, Dynamic Mesh (DMC) and Bluetooth intercom or phone control – Cardo Connect got you covered.
It even has a “secret” Quick Access button to enable full control of all the above from one screen!
Just try it out for yourself!
Cardo Connect selected features:
- Remote Control for Dynamic Mesh and Bluetooth Intercoms
- Phone, music and radio control
- Auto day/night mode
- Quick Access
- Complete device setting, presets and customization.
- Embedded pocket guides
- Smart audio mix
- Updates on latest firmware
- Multi-lingual support
- Reset device
- Access to support