While your unit comes right out of the box with one of the best sets of speakers in the business, you can always plug in your favorite earbuds or aftermarket speakers via the standard 3.5mm jack and ride on.

The range stated in the product description has been tested in optimal conditions. Actual range performance could be adversely affected by a number of environmental factors: 1. Riding environment (urban/non-urban) 2. Topography 3. High voltage power lines and cellular towers 4. Line of sight

If you are using a boom mic, make sure your mic is as close to your mouth as possible. Search for the small yellow triangle near the boom and make sure it faces your mouth. If the issue is noise from wind turbulence, put a larger mic sponge on the mic to help reduce it. The larger sponge is included in your package accessories. If you cannot find it, you can purchase it as part of a replacement microphone.

Plug in your unit to the charger and leave it charging for at least 4 hours straight. If this does not work, try using a different wall charger and USB cable. If the unit still doesn’t charge, please contact support. DO NOT attempt to disassemble or replace the battery on your own. DO NOT open the unit. It will no longer be waterproof! If your unit is out of warranty, you can find replacement batteries on 3rd party’s websites and in specialty electronics retailers. That said, we DO NOT recommend replacing parts on your own, for the risk of water, dirt and general electronics damage.

Please note the VOX based voice commands on PACKTALK, SMARTPACK, and SMARTH are only supported in Bluetooth intercom mode (LED flashes Blue), please refer to the manual for further details. Please make sure that VOX is enabled and set to the correct sensitivity by shouting or blowing into the mic – it should activate a loud beep. In case it doesn't, please use the mobile app or Cardo community to set VOX to "enabled" and VOX sensitivity to "high". In case you do hear a loud beep make sure that you say the correct phrase exactly as described in the user manual in quick succession of the beep.

1. Stop all running firewalls and anti-virus programs. 2. Start Google Chrome. 3. Login to http://community1.cardosystems.com/signup# 4. Plug in your Cardo device, ensuring your unit is turned off. LED should light in red. 5. Run Cardo Updater (install if not installed yet). 6. As soon as your unit has been recognized, Click on the SW update button. If at any time during the firmware upgrade, the Cardo updater stops, this would result in a code #D02 error. Should that happen, proceed with the following 1. Disconnect the unit from the computer 2. Wait 5 seconds and reconnect it 3. Click ok on the error message – this will restart the process In case you see the #D02 error again, proceed with the following: • In your computer's task list, shut down the Cardo Updater • Restart Google Chrome • Repeat the process At this point, if you still can’t upgrade the FW, please try using a different USB cable or a different Computer.

First, make sure that you are using the correct app – we have two different apps available for different product lines. If the issue is unresolved, make sure your smartphone is paired via Bluetooth and connected to the unit. Using a Smartwatch? Try turning it off before starting the app, and only then turn the smartwatch back on. If all above does not solve the issue, proceed with the following: 1. Delete the application from your phone 2. Delete the unit from the paired devices list in the phone's Bluetooth settings page 3. Restart the phone 4. Perform pairing (or factory) reset on the unit (as described in the troubleshooting section in the user manual) – the unit will turn off 5. Turn the unit back on 6. Pair the unit to the phone via Bluetooth 7. Download and install the app 8. Start the app If it still doesn’t connect, turn off your unit with the app running and switch it back on.

In order to enjoy the best experience when using a smart system in parallel to a mobile phone we recommend connecting the unit in one of the 2 ways described below: 1. Use a latest model Bluetooth 5.0 equipped smartphone with a capability to be connected to 2 different devices. Connect your smartphone to both the bike system and the Cardo unit directly. 2. For all others, bypass the smart dashboard system by connecting both phone and the bike system directly to the Cardo unit (one on each channel) without connecting the phone to the bike system.

Try turning it off before starting the app, and only then turn the smartwatch back on. If the above does not solve the issue, proceed with the following: 1. Delete the application from your phone 2. Delete the unit from the paired devices list in the phone's Bluetooth settings page 3. Restart the phone 4. Perform pairing (or factory) reset on the unit (as described in the troubleshooting section in the user manual) – the unit will turn off 5. Turn the unit back on 6. Pair the unit to the phone via Bluetooth 7. Download and install the app 8. Start the app If it still doesn’t connect, turn off your unit with the app running and switch it back on.

DO NOT attempt to disassemble or replace the battery on your own. Replacing the battery by yourself could damage the system's waterproof ability. However, you can try the following: Plug-in your unit to the charger and leave it charging for at least 4 hours straight. If this does not work, try using a different wall charger and USB cable. If the unit still doesn’t hold a charge, please contact support.

You can share music with any Cardo unit from the same generation: PACKTALK Bold/Black/Slim/Ducati/Louis, PACKTALK, SMARTPACK, SMARTH, FREECOM 2/4/1+/2+/4+. Your unit will not be able to share music with products from previous generations (PACKTALK EDGE, PACKTALK NEO, PACKTALK CUSTOM, FREECOM 4X, FREECOM 2X, Spirit HD, Spirit, G-line, Q-line, SRC-line, SHO-1).